7 Advantages of the Cloud for a Law Firm

Law firms make one important choice that affects numerous other aspects of their business: whether

  1. to set up their own IT infrastructure and house data onsite or
  2. use a cloud-based solution to host all of their applications and data.

Here are the seven ways in which a law firm will benefit from the cloud:

  1. Maximize Internet Security

The Legal Workspace (LWS) solution has four internet providers protected by redundant enterprise-grade firewalls and an intrusion detection/prevention system that has the ability to do dual-factor authentication.

7 Advantages

This level of security is difficult—if not impossible—to replicate in an onsite IT environment. Certainly it’s out of reach for small firms with limited budgets. As a result, many small firms end up with imperfect solutions, such as a consumer-grade firewall protecting their onsite server.

Joe Kelly, Founder and CEO of Legal Workspace, says, “We’re able to offer small law firms better internet security than most Am Law 100 firms have in place.”

  1. Reliable Physical Security

Some people question the importance of physical data security. After all, if someone were to penetrate a firm’s physical defenses, they’d still need to log in to the server. But, physical security is very important: Backup media could be stolen; it’s even possible that someone could take the whole server.

LWS’s servers are located in secure data centers. To gain entry, authorized LWS employees must provide biometric identification as well as an ID card. “Only our people have the code to physically access our servers,” Kelly says.

  1. Immediate Disaster Recovery

Our enterprise-grade equipment is housed in two data centers in different states. “Only our full-time employees have physical or electronic access to these redundant systems,” Kelly says. That means that if something were to happen at the data center in Colorado, our cloud services could still operate because of its intact center in Texas.

That’s one of the disadvantages of storing data in onsite servers: Should something like a fire happen onsite, a law firm would be able to eventually access its latest backup in the cloud. But, restoration could take a few weeks—which could be devastating to business.

That problem doesn’t exist if a law firm uses Legal Workspace’s cloud services. In the same situation, “They could go to any electronics store, get new laptops, log into their secure cloud environment, and they’ll be right back where they were. Even their Windows desktop is sitting in the cloud,” Kelly says. Nothing lost, no delays.

  1. Predictable IT Budgeting

Technology equipment has to be depreciated over five years, but firms often have to buy the latest version of document management software or a new server every two or three years. It’s hard to anticipate what will be needed when.

LWS’s regular monthly fee means IT spend will be a known quantity with 100% predictability. And, with that monthly fee, customers automatically are upgraded to the latest versions of legal software included in the package they select.

  1. Eliminate IT Distraction and Hassle

“Every law firm has to run a little IT department,” Kelly says. Even if a firm only consists of three people, the managing partner still has to spend time and energy configuring technological needs and managing vendors. A larger firm might have a full-time IT person on staff.

None of that is necessary if a firm uses our all-in-one cloud solution. For a monthly fee, all IT worries evaporate, and lawyers can get back to doing what they excel at doing: practicing law.

  1. Inherent Remote Access

Typically, configuring remote access for firm lawyers and staff can be a painful experience with a lot of extra work and expense. Larger firms might need to set up a terminal server or a Citrix server cluster. Small firms might utilize a service such as GoToMyPC, which allows subscribers to access their desktop remotely for a fee.

Those options can work, but they don’t have all of the advantages of a solution like LWS. Our whole cloud system is remote: Even when lawyers are sitting in their office at a desktop, they’re accessing the files remotely when they’re logged into LWS. In other words, setting up remote access is just part of the process of working with LWS and not an extra step.

  1. Experienced Law Firm Cloud Services

Hundreds of law firms that want the advantages of a cloud-based solution have been using LWS’s services for years. As a result, LWS has seen what methods and strategies work well, which means they get it done right the first time.

Kelly says, “There’s no guess work for us. We do this work over and over, and it’s all we do. We pass along the benefit of our experience to our customers.”

A cloud environment makes technology more accessible to every member of a law firm, regardless of size. But, a cloud environment like LWS does much more than that. From security to ease of use to predictability to flexibility, LWS removes the obstacles of working with technology. It renders technological issues invisible, which allows its users only to see—and benefit from—its advantages.

7 Advantages of the Cloud for a Law Firm

How to Centralize and Simplify Satellite Office IT for Law Firms

Law firms take on new shapes as they grow. One might become a regional powerhouse with two or more offices; another might act as an umbrella for a consortium of small offices located near to one another.

Regardless of the shape a growing law firm takes, firms with more than one location (or satellite offices) need to take on ever more complex technological solutions to manage and secure data.

The engineering team at Legal Workspace says that a law firm with satellite offices faces many of the same challenges as a firm concerned with optimizing mobility. Those firms will encounter issues around architecture and infrastructure.

Many of these types of firms opt to install their own infrastructure, using servers and Wide Area Networks that allow remote offices to access data—but even carefully constructed and well-maintained systems will run into difficulties, most of which revolve around performance, collaboration, and cost issues.

Improve Productivity by Enhancing Performance

When a firm operates from its own servers, there are any number of performance issues that could arise, including defective components, power problems, bottlenecks, software licensing surprises, and network and security issues.

Most of these firms need to work with an IT consultant or add a staff member to troubleshoot problems and maintain the system. Issues that might appear could be based on “age, equipment, or abuse,” according to Legal Workspace experts.

If performance issues are severe enough, they waste time and resources. And, if they interfere with productivity on a regular basis, it might be time to switch to a solution that is maintained continually by legal IT experts.

Because the specific needs of law firms are the foremost objective at Legal Workspace, its engineers can design a solution that allows users to be relieved of performance problems.

Streamline Workflow with Document Collaboration

When numerous people collaborate on the same documents, it’s important that they don’t waste time updating different or duplicated versions. If the same data is saved in multiple locations—or if someone has to go to a certain shared drive for information of one kind, and another server for information of another kind—confusion and mistakes are bound to happen. Now, with the most recent version of SharePoint we even have the ability for attorneys to work on a document at the same time.

The engineers at Legal Workspace help many law firms with satellite offices maintain a collaborative infrastructure—a central depository of applications and data, or a shared location—in order to diminish the likelihood of lost productivity from collaborative, but keeping a collaborative infrastructure in place gets expensive.

Making the transition from supporting a local technology infrastructure to a virtual cloud-based solution IT management is well worth it. The complexity of the transition is situational, but Legal Workspace makes planning a priority to get everything consolidated in one location where everyone can find everything easily.

Reduce On-Site IT Infrastructure Costs

Let’s say a firm has two major locations. The infrastructure might be set up in any number of ways. For example, there could be a server at each location, or a server in one location that the other location remotes into via an MPLS (Multiprotocol Label Switching) tunnel. MPLS tunnels are devoted high bandwidth tunnels that run between offices to keep data synced.

But those tunnels are expensive: Depending on the amount of bandwidth you need, it could cost hundreds or even thousands of dollars per month, which adds up quickly.

Law firms experiencing rapid growth benefit from a cloud-based IT solution, like the one provided by Legal Workspace, because adding local servers makes growth more complicated. With each new office added, more equipment and software licenses need to be purchased; whereas, with our cloud workspace, all a firm needs to do is add users.

And, regardless of the way in which a law office might build its infrastructure, data backup remains the most important factor. Accidents, glitches, and equipment failure happen, but they don’t need to interrupt business with the right cloud based IT infrastructure. Legal Workspace backs up its clients’ data in real time and to a second data center.

A cloud-based solution that works

Should a law firm decide that performance, collaboration, or expense issues are interfering with its ability to do business, a Legal Workspace solution could streamline workflow and simplify the way its workers interact with technology and information.

What Attorneys Need to Know About the New Amicus and Worldox Software

A couple of major updates of popular legal software are being released this year. Amicus Premium and Worldox’s updates set these options apart both from the last version and from the competition.

Amicus Premium 2015

Amicus Premium, a practice management solution, has come out with its new version already, with a re-designed interface and tweaks to file automation and search capabilities. It also features a new module in its mobile app for notes and “precedent workflows that automatically delegate tasks based on each firm member’s role.”

The billing integration of Amicus legal software has been enhanced to give clients more control and customization over their bills, including split billing. Law firms now have the ability to send automated alerts when retainers have reached their limit.

But the most significant change is the addition of Amicus Client Portals, which allows clients to access information pertaining to their case, adds another layer of collaboration and improves the lines of communication between firm and client.

Worldox GX4 2015

Worldox, a document management system, announced its release of GX4 in February. This legal software has been completely redesigned to improve the user experience across desktops, mobile phone and tablet devices.

It, too, has improved search functions, and now allows users to see snippets of the items retrieved from the search—which makes it easier to see which item is the one you need. Search is improved because users can now create document tags.

Greater integration with Microsoft Outlook is another bonus. Users are able to search Outlook through Worldox now, so there’s no need to run multiple searches from discrete programs. Users can also now easily move email to Worldox on their smartphones. And the new “active profiling” feature “monitors…emails and assigns client/matter information for end of day, one-click batch filing.”

How to Upgrade

If those updates sound like they’ll make managing your practice easier, Legal Workspace (LWS) can help. Amicus Premium is now obtainable through our law firm cloud solution, and when Worldox GX4 is officially released to the public this year, it too will be made available to clients.

HIPAA Compliance For Lawyers As Business Associates

lockThe rising number of data breaches and storage practices have opened the demands for heightened security that is often beyond the specifications of your IT infrastructure. With Legal Workspace’s HIPAA Compliant Edition (HCE), law firms as business associates can comply with the mandated security regulations of HIPAA. These regulations require that entities and their business associates have appropriate safeguards for protected health information (PHI). These safeguard responsibilities are broken down into three categories administrative, physical and technical.

Law Technology Today an ABA publication recently published an article by our CEO explaning what HIPAA compliance means for lawyers as business associates.

“As a business associate, law firms need to physically secure their offices, networks and data. This involves controlling facilities and electronic information to limit access to those who have the necessary authorizations. Law firms must also secure the area where computers are kept, as well as the computers themselves.”

– Joe Kelly

To read the full article click here

 

Legal Workspace is the only cloud-based solution exclusively for law firms that is HIPAA Compliant.

Find the Right Cloud Computing Solution for Your Law Firm

The Unexpected Cost of Free Cloud Document Management Services

As many law firms are discovering, the cloud can be an amazing asset for their businesses. It offers scalability, flexibility and mobility, and often with a lower price tag and more convenience than traditional, in-house hardware and software.

Yet as tempting as iCloud, Google Drive, Dropbox or other sites may be, lawyers need to do their research first before uploading their important, confidential or privileged information to these non-legal-specific types of free or low-cost services.

Many of these sites are geared towards consumers – not law firms – and could have notable limitations when it comes to important security provisions. Users may even surrender their ownership rights to information in that particular cloud.

While free or cheap cloud providers may seem like a bargain in the short term, they can be very costly in the long run if data is left vulnerable or attorneys have unwittingly surrendered their ownership rights to their own information.

This security infographic illustrates the costs and consequences associated with a cybersecurity breach. When attorneys work with any medical information or records, the firm will be responsible for fines up to $250,000 as a penalty for failing to comply with strict HIPAA security standards.

Law firms would be better off paying a little more for legal-specific cloud providers to get the security and peace of mind they need.

Key Questions to Ask When Vetting Cloud Services

When looking at different cloud providers, there are several things to consider.

  1. Do they have thorough security protocols?

While free and low-cost services certainly try to keep data secure, it may be difficult for attorneys, or any user, to find out exactly what protocols, firewalls and operating systems are in place to protect information.

It may also be difficult for users to find out which employees have physical and virtual access to their data and what background checks have been performed on those employees.

  1. Do they have a legal-specific software and infrastructure?

While many of these cloud services are easy to use, they may not integrate well with the other tools and software the firm uses. This means that data may be difficult to access and merge with the other technology.

  1. Do they have a legal software certified and vetted staff?

When lawyers using free cloud storage have questions, they may not know who to contact for information. It may also be difficult to determine the level of training and expertise of those they do speak with. If an attorney has trouble getting data in the cloud, finding someone to help could be a serious issue. There may also be little recourse if the data cannot be recovered.

 

Is your law firm considering the cloud? For more information about data storage when using a cloud provider check out this article by our CEO.

Setting the Standards for Security for the Legal Industry

Here is a great infographic our team at Legal Workspace came up with that shows why our new HIPAA Compliant Edition makes sense for so many law firms. Legal Workspace is the industry leader as the only cloud-based solution exclusively for law firms that is HIPAA compliant.

hipaa_-security_offering_web

Legal Workspace Provides Heightened Security with the Release of its HIPAA Compliant Edition

Legal Workspace, a leading provider of cloud-based work environments designed specifically for law firms, today announced the launch of the Legal Workspace HIPAA Compliant Edition. The solution, the latest addition to the company’s product line which includes its secure standard edition, allows small and medium law firms, considered business associates by the Health Insurance Portability and Accountability Act (HIPAA) Omnibus Final Rule, to meet the necessary security regulations by offering a HIPAA Business Associate Agreement.

The HIPAA Compliant Edition is ideal for law firms in need of HIPAA compliance or for law firms that want an advanced level of cyber security.

HIPAA governs the use, disclosure and safeguarding of protected health information (PHI). The HIPAA Omnibus Final Rule, established in 2013, imposes requirements on covered entities to sign business associate agreements with their vendors that have access to PHI or maintain or transmit it. This includes insurance defense, personal injury, elder law or collections attorneys with access to PHI.

With this solution, the Legal Workspace HIPAA Compliant Edition gives clients the required protection, policies and procedures on top of the enterprise security already offered by Legal Workspace’s standard edition. Legal Workspace specialists will work hand in hand with law firms to help them determine if the secure standard edition or the HIPPA Compliant Edition works best for their requirements and client base.

“Given the nature of legal work, security is always a priority for attorneys,” said Joe Kelly, founder and CEO of Legal Workspace. “In the absence of established security standards for legal, complying with HIPAA – one of the most stringent government-mandated standards of security – allows Legal Workspace to offer an even higher level of protection for law firms and their privileged communications and documents. We’re the first legal-specific virtual workspace company to offer HIPAA compliance and we will continue to offer rigorous security options for both small and mid-sized law firms.”

The Legal Workspace HIPAA Compliant Edition includes:

A HIPAA Business Associate Agreement that saves covered entities and business associates significant costs when undertaking their own HIPAA compliance assessments.

A risk assessment summary document that makes it easy for a law firm to work with a third-party compliance company.

Legal Workspace staff that has been extensively trained on HIPAA regulations

The ability to meet all of the administrative, physical and technology requirements outlined by HIPAA.

Hosting practice management and document management applications in a HIPPA compliant environment that applies to Legal Workspace partners such as Thomson Reuters ProLaw®, Practice Master®, Needles®, Amicus Attorney®, Worldox® or Microsoft SharePoint.

Working with the Legal Workspace environment that has passed a risk assessment and has the appropriate security policies in place to meet the HIPAA security rules.

Legal Workspace will be demonstrating its HIPAA Compliant Edition at the ABA TECHSHOW in Chicago, April 16-18 (booth 117) or to learn more now click here.

4 Ways to Increase Productivity for Growing Law Firms

When a firm is relatively small, it’s pretty easy for a handful of people to stay on top of the issues that accompany things like technology and personnel management. But, as a firm grows, everything gets more complicated.

Utilizing technology to increase stability, security, and time becomes of paramount importance as a firm grows4-ways-to-increase-productivity-for-law-firms beyond four people. When there are up to 15 people in the office, these are the changes a firm can expect to make their work life more efficient, organized, and effective.

Utilize Cloud-Based Legal Software

As the work volume increases, so does the personnel volume. It’s customary for firms of this size to hire Associates to take care of lower level tasks in order to increase profits. So—because a law office of this size now comprises Partners, Associates, Paralegals, and administrative professionals—personnel and project management become priorities, and that requires a number of shifts to formalize both back office and client facing processes.

This means changes to the ways in which work gets done. Firms of this size generally begin using a larger number of legal applications and software programs to manage their practices. Additionally, certain processes—such as payroll, managing trust accounts, and Accounts Payable and Receivable—are usually either outsourced or handled by a dedicated administrative professional.

To increase productivity and organization, the applications and software used by the firm should be integrated and centralized. And, with all of these different programs being used, data management becomes more intricate.

Outsource Data Storage and Sever Maintenance

When a small firm has grown to this size, it reaches the point where back-up, restore, and disaster recovery processes become more complex and require a certain amount of expertise. This type of firm should either implement an on-site server or begin to work with a cloud hosted solution built especially for law firms.

The downsides to installing an on-site server are cost and maintenance requirements. To get a new system up and running from scratch could cost up to $15,000. And, working with an on-site server means that either someone in the firm needs to have extensive technology knowledge to set up, coordinate, and maintain the system, or the firm needs to hire someone to accomplish that function. Hiring a permanent IT person can be expensive, and a full-time individual wouldn’t be fully utilized at a firm of this size. Working with an independent contractor can be a good solution, but if something goes wrong, that person might not be immediately available. And, they can be expensive—up to $150/hour.

That’s why savvy firms of this size often decide to work with a cloud-based solution like Legal Workspace, which builds an environment specifically for each client’s needs, hosts all of the most popular legal applications and software, provides the typical programs needed to keep an office humming, has tech support readily available, and performs daily back-ups.

Integrate Centralized Equipment

Imagine what an office looks like when all of its workers are at peak activity, each occupied with discrete tasks, including printing, copying, and scanning. To cut the chaos, many firms of this size often begin to use centralized devices, called Multi-function Printers (MFPs), to execute those actions.

MFPs vary in size and performance. Smaller models simply copy, print, and scan; whereas, larger devices have the ability to run software that does things such as allowing users to scan and email a document, and they can often complete several tasks simultaneously.

So, for example, an administrative assistant might be printing and collating a report while an Associate is scanning and emailing a document to a client while simultaneously storing a copy of it on the cloud. Using an MFP can streamline workflow and save resources.

Entrust a Law Firm Cloud Solution

As a law firm grows, data and details proliferate. It’s time to hand off the non-law tasks to someone dedicated only to those activities. That includes technology. Selecting a cloud solution built specifically for a law firm eliminates an array of sticky details and decisions. From a law firm’s perspective, it’s a cloud solution that takes care of itself, so small firm Partners can rest easy and do what they’re best at: lawyering.

5 Tools to Virtually Eliminate Overhead Costs

5-tools-to-virtually-eliminate-overhead-costsHave you ever dreamed of starting your own solo practice? Thought about transitioning into semi-retirement? Looking to lower the overhead of your entire law firm? If so, you’ve probably been thwarted by the logistics and expense of finding office space, a receptionist, administrator and all the software that goes along with a successfully-run firm.

However, these impediments are no longer deal breakers for your next big career move. At Legal Workspace, we have the knowledge to help firms and solo practitioners save money and make the transition to a virtual law office, while gaining efficiency in the process. Utilizing the following five tools will allow you to decrease overhead costs and focus on practicing law.

Virtual Receptionist

First impressions are the most important, as they say. For years, professional answering services have been helping law firms manage their incoming calls, even when no one’s in the office. Today, there are increasingly robust options for remote call answering, forwarding and messaging. From current and potential clients to other lawyers and court representatives, you want callers to hear a friendly, professional voice greeting them when they call your office. You also may not want them to know they haven’t reached a physical office.

Virtual receptionists route your calls to a live, albeit remotely located, receptionist to answer your calls and transfer them to you or your voicemail, wherever you are. You get a professional receptionist and your callers get a friendly voice and helpful service. Below are two highly-rated services that are available to help you sound more professional starting with the very first contact:

Ruby Receptionists

Virtual Receptionist by Total Attorneys

Virtual Phone System (VOIP)

Voice-Over IP (VOIP) moves your phone service into the cloud. Your phone calls are processed through a provider via the Internet so that you have access to your primary phone service, voicemail, fax services and remote conferencing anywhere you go.

This means you’re no longer tied to the landlines that previously anchored firms and attorneys to a physical office. If you need to check in or make a phone call, you can do so from anywhere –yet you’ll still be using your firm’s main phone service. Also, since the service is made possible via the cloud, there are many additional features to take advantage of – such as voice-mail to email, teleconferencing and often unlimited additional numbers.

If you’re interested in moving your phone service to VOIP, check out these two providers:

Yiptel

RingCentral

Virtual Office Administrator

You’re an attorney, not a bookkeeper. Even with a fully staffed brick and mortar office, your law firm relies on professional back-office administrative or paralegal support when needed.

Virtual office administrators handle these tasks remotely, freeing you up to concentrate on practicing law. The fact that they aren’t on-site means you no longer need office space for an administrative staff.

There are many back office support companies providing general business services. A quick online search will turn up several options. However, Watson specializes in law firms, providing both remote bookkeeping and paralegal services:

Watson

Cloud-based Work Environment

The last piece of the virtual office puzzle is the software and file storage needed to run your firm. That’s where Legal Workspace comes in. Our cloud-based work environment provides all the resources you need to manage your cases and track your time – from anywhere. Whether you’ve set up a small office in a shared office suite or work from home or a coffee shop, you have secure access to all your data and the software needed to manage your cases.

Our virtual data storage solution replaces your server infrastructure. That means you no longer need large air-conditioned rooms to maintain your servers, which removes one more set of physical walls from the equation. Additionally, our cloud-based legal software eliminates the expense of maintaining the latest versions of popular firm management tools. With all of these solutions provided virtually, you can lose your IT department, decrease your overhead costs and take all the tools used by big law firms with you wherever you go.

Shared Office Space

The truth is, very few attorneys can operate 100% virtually. You can lose the office and utilize virtual services that allow you to work from anywhere and still maintain an air of professionalism, but you may need to meet with clients at some point.

Your practice may require the occasional conference room, or you might need a small office in which you can meet. It really depends on how you conduct business, but most attorneys don’t want to have all their client meetings at a coffee shop.

Shared office spaces with common reception areas and break rooms have been around for decades. Many, like the nation-wide company Regus, offer offices in which many types of companies set up shop in one space. That may work for some attorneys. However, there’s also LawBank, which provides shared office space for attorneys, allowing attorney collaboration while maintaining low overhead.

Regus

LawBank

With so many tools today to run your law firm virtually, attorneys have the freedom to practice law on their own terms. It’s easier than ever for attorneys to break away and start their own practice or to scale back and settle into semi-retirement. For firms who aren’t ready to go 100% virtual, but looking to decrease overhead, any combination of these virtual options could work as well.

We would be happy to discuss the best practices for transitioning to cloud solutions in law firms. If you’re thinking about going virtual, but don’t know where to start, give Legal Workspace a call today.

Legal Workspace Increases Client Base, Support Personnel and Partner Reach in 2014

Legal Workspace, a leading provider of cloud-based work environments designed specifically for law firms, today announced that it increased its 2014 customer base by 37 percent when compared to 2013. Additionally, the company welcomed new clients and a new partner in 2014.

The company attributes this success to its unique, legal-specific virtual work environment coupled with law firms’ rising acceptance of cloud-based technology.

Legal Workspace’s accomplishments in 2014 included:

• The finalization of a partner agreement with LawBase as well as the first installation of LawBase in the Legal Workspace environment.
• A renewed Worldox certification.
• A new Time Matters certification.
• The addition of legal systems engineering and marketing staff with first-hand knowledge of law firm operations and processes.

“The cloud is truly freeing attorneys from location and accessibility constraints. We take this a step further by transforming firms into cloud-based operations which give lawyers and paralegals mobile access while eliminating the complexities and costs of managing IT on-site. Legal Workspace, which was first introduced in 2008, can tackle complicated systems and tasks in a short period of time such as large scan and print jobs, integrating applications with email, hosting practice and document management databases and linking to indexed data,” said Joe Kelly, CEO and founder of Legal Workspace.

Legal Workspace, created for lawyers by professionals well-versed in the special demands and requirements of law firm practices, hosts software applications such as Microsoft Windows, Office and Exchange and anti-virus and anti-spam protection to create a virtual law firm platform. Through partnerships, Legal Workspace also offers cloud-based access the following practice management, document management, time billing and legal document generation automation software:

• Amicus Attorney®
• Needles®
• Practice Master®
• Thomson Reuters ProLaw®
• Worldox®
• Microsoft SharePoint®
• Timeslips®
• Tabs3® Billing Software
• QuickBooks®
• Hot Docs®
• ProDoc®

Visit Legal Workspace at LegalTech New York (booth 434) for demonstrations and more information.

You can learn more by visiting Legal Workspace or watch our video.